Payment, Delivery, Return and Refund Policy
Purchases made through our Services are secured through trusted internet payment processing companies, i.e. PayPal and Shopify. All personal debit and credit card information transmitted are handled via PayPal or Shopify’s secure connections. All personal information transmitted to us for the purpose of processing the payment of an order will not be shared, sold or solicited.
2. Delivery time
Placed and fully paid orders are estimated to be delivered to you within 25 workdays after we have received payment, but this timeframe may vary, depending on the destination. Femme Fanatique is not to be held responsible for any delays of your package during delivery. By placing your order, you accept the risk that your package may be delayed due to shipment problems.
3. Lost or damaged items
Femme Fanatique will provide upon request the tracking number and contact information for the shipping company which has taken over the delivery of your order. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not claim any responsibility for packages lost by the shipping company.
4. Return of items and refund
In case the received items are in a size that does not fit or you notice some kind of fault in their making, you may return items within 7 days after the date they are delivered to you, as this is proven by the shipping company’s proof of delivery at your own expense, as long as they are non-used items and in new condition. We will send the appropriate replacements to you without any charge for shipping costs. However, this is not possible for bags or shoes which were made to order unless a fault in their making is observed when the goods are in new condition. Both the returned items and the packaging have to be in unused condition. A refund is never possible. Slight deviations in the actual color of goods and their color as it appears on the website, which may be due the settings of the display, through which you are browsing our Services is always possible. Femme Fanatique strives to give as accurate descriptions about the products and their qualities (including color), as possible.